How long will it take to receive my order?
All of our geometric art sculptures and glass pendant lights are individually hand-made to order by glass artisan, Asaf Zakay and there is currently a waiting list for his pieces. Due to several large commissions being received, the current waiting list time is 24 weeks. If you need your sculpture sooner, please do contact us as we may be able to assist and move things around for you.
We will always do what we can to help. Please contact us for assistance.
Is is safe to send the glass sculptures via post?
Yes. We have an extremely safe packing system that we have developed over many years. We have sent from Australia to the US, Canada, Japan and Europe with no issues. We use several layers of double-sided eco bubble wrap, packing beads and thick custom made cardboard boxes.
Can you send outside of Australia?
Absolutely. We can send our pieces safely all over the world. We have recently sent sculptures and lights to Spain, USA, Canada, Switzerland and South Korea!
Can I order in another currency?
Yes. On the order page, please see the drop down menu with other currencies that we offer.
What is your refund and return policy?
On the very slim chance that your sculpture or light arrives broken or defective in some way, we will replace it for you (by making new piece or repairing the original piece if possible). Contact us at firstname.lastname@example.org or call +61 2 6687 0708.
If you change your mind about your piece, unfortunately we are unable to offer a refund as all artworks are made to order.
Can I order directly with the gallery rather than online?
Absolutely. Feel free to call or email Asaf or the Gallery Manager, Jodie, anytime and we will be more than happy to take you through our range of geometric art ceiling lights and find the perfect piece for you. Contact details are here.
Are there any other glass types available?
Yes. We are also able to use sapphire blue, rose gold and emerald green in the clear glass range. For dichroic glass, we can also use dichroic blue and dichroic green. We can also do a mix of glasses. Please click here to see the full range of glass types.
I need to replace the globe in my light
Our pendant lights take a two-prong 12V halogen globe. We recommend using a 20W globe. The brand of globe we use is the "Sylvania" as we have found them to be of the highest quality and they last 2000 hours.
How do I change the globe in my glass pendant light?
Our 20 watt halogen globes last up to 2000 hours, however there will come a time when you will need to change the globe - it is a very easy process. We have prepared a video to show you how.
Will your glass pendant lights work outside of Australia?
When your glass pendant light is ordered with a half-moon or full-moon stand stand, we provide you will a fully adaptable plug that can be used in any country.
If the light is purchased without a stand (which means it is being installed by an electrician), you will need to ask your electrician to use the correct transformer to suit your country*. We will provide a chrome fitting to cover the transformer.
* If you are in Australia, we will provide an Australian transformer. If you are in the US, we will provide a US compatible transformer however we still ask that you check the transformer with your electrician prior to installation.
Do your pendant lights work on a dimmer switch?
Yes. When your light is installed, talk about this with your electrician.
Do you offer a design service?
Yes. Asaf is able to sit down with you and the plans to your new home or renovation and assist you in choosing the perfect geometric ceiling light for your space. This can be done face-to-face or over Skype. Please contact us to make an appointment. Learn more about the Zakay Design Service or complete this form to tell us more about your space.
Do you take commissions for hanging pendant lights?
Yes we do. If there is something you would like, but can't see it on the website, we would be more than happy to make something especially for you. Please see previous commissions here.
How do I clean my glass sculpture or light?
We recommend the use of a dry, soft cloth Do not use water or chemicals.
How do I choose the correct stand size?
On the product pages, at the bottom of each image, we have listed the size of the sculpture.
Each stand also has it's size listed.
When choosing a stand, there are two important considerations:
* Ensure the sculpture can fit into the stand, with around 5-10cm clearance
* For a glass sculpture (without the light), please ensure you order a stand for "sculptures" or if you are ordering a light, order a stand for a "luminary".
We understand choosing a stand size can be confusing. We are available to help anytime. Please contact us.
Can I suspend my glass artwork outside?
Undercover is totally fine, we display many of our sculptures in the gallery outside on the balcony. But we do recommend to keep your sculpture under-cover and out of the rain to ensure longevity.
Are there any other finishes available?
Yes, we can finish your glass pendant light or sculpture with a copper or a black pantina. There is an additional cost. Please contact us to discuss.
Where is the Studio and Gallery located?
We no longer have a retail gallery space, however we are available on the phone and via email and can set up Zoom meetings to take you through our range.
Do you do lay-by?
Yes. We are more than happy for you to pay off your sculpture over time at no extra cost. Please contact us to discuss.
What payment methods do you have?
We take the following payment methods:
- Visa and Mastercard
- American Express
- Zip Pay
- After Pay
- Art Money (for purchases over $3000)